Refund policy

Refund & Return Policy

At Yaspro, we are committed to providing high-quality electronic components and ensuring your satisfaction. We understand that technical issues can arise, and our policy is designed to address product quality concerns efficiently and fairly.

1. Warranty & Claims

All products purchased from Yaspro are covered by a specific warranty period. To initiate a return or refund claim, you must contact us at info@yaspro.com within this period.

To process your claim quickly, please provide the following:

  • Your Order Number.

  • Detailed proof of product quality issues, including high-resolution photos or videos demonstrating the defect.

  • A brief description of the technical failure or discrepancy.

2. Technical Review Process

Once we receive your documentation, our engineering and technical staff will conduct a preliminary review. Our resolution process follows three steps:

  1. Remote Technical Support: If our team determines the issue can be resolved through configuration, firmware updates, or troubleshooting, we will provide a comprehensive solution remotely.

  2. Product Inspection: If remote support is not applicable, we will arrange for DHL to pick up the product from your location. The item will be shipped back to our facility for professional inspection and testing.

  3. Validation: Our technicians will test the component to verify the defect and ensure it has not been damaged by improper installation, static discharge, or external factors.

3. Eligibility for Refund or Replacement

Upon completion of the inspection, if the problem is confirmed to be a non-human-induced product quality defect, Yaspro will offer you one of the following two options:

  • Free Replacement: We will ship a replacement unit to you at no additional cost.

  • Full Refund: We will cancel the order and issue a full refund to your original payment method.

4. Non-Refundable Conditions

Please note that refunds or replacements will not be granted in the following circumstances:

  • Claims made after the warranty period has expired.

  • Damage caused by improper handling, storage, or installation (e.g., soldering errors, incorrect voltage application, or physical breakage).

  • Products that have been modified or repaired by third parties without Yaspro's authorization.

5. Contact Us

For any questions regarding our Refund Policy or to start a return, please reach out to our support team:

Email: info@yaspro.com
Website: www.yaspro.com